Shipping policy

Authentic Shipping Policy

Thank you for choosing Authentic. We are committed to providing a smooth, secure, and reliable shipping experience. Please review the information below to understand how your order is processed, delivered, and handled in case of any issues.

Step 1: Order Processing

Once your order has been successfully placed, our team will begin preparing your items for shipment.

Orders are typically processed within 2–5 business days before they are shipped.

Please note that processing times may vary during high-volume periods, holidays, or special promotions.

Step 2: Shipping Timeframes

After your order has been shipped, delivery times will depend on your location and selected shipping method.

Estimated delivery times:

  • Standard Shipping: 5–10 business days

  • International Shipping: 7–21 business days

Delivery times are estimates and may be affected by factors outside of our control, including carrier delays, customs procedures, weather conditions, or other unexpected circumstances.

Step 3: Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

You may use the tracking details to monitor your package and receive updates regarding its delivery status.

Step 4: Damaged or Missing Orders

Authentic takes care of every order; however, issues may occasionally occur during shipping.

If your package arrives damaged, incomplete, or appears to be missing, please follow these steps:

  1. Contact our support team as soon as possible after receiving your order.

  2. Provide your order number, a description of the issue, and clear photos of any damage (if applicable).

  3. Our team will review the information and assist you with the next steps.

Please report damaged or missing orders within 7 days of delivery so we can properly investigate the issue.

Authentic is not responsible for damages caused after delivery or issues resulting from incorrect shipping information provided by the customer.

Step 5: Customer Shipping Information

Before completing your purchase, please carefully review your shipping details, including your name, address, and contact information.

Authentic cannot be responsible for delays, lost packages, or incorrect deliveries caused by inaccurate information provided by customers.

Step 6: Contact Information

If you have any questions, concerns, or need assistance with your order, please contact us:

Authentic Customer Support
Email: 2lanicpt3637@gmail.com

Our team will respond as soon as possible and assist you with your request.

Thank you for your patience and support. We appreciate your trust in Authentic.